Returns & Exchanges
At Decca Records Official Store, we want you to be completely satisfied with your purchase of music and merchandise. If your item is faulty or not as described, you may return it within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer service team with your order number and details of the item you wish to return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that vinyl records and CDs are protected to prevent damage during transit.
Ship the Item
Affix the provided return label to your package and drop it off at your nearest authorized carrier location, keeping your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing