Frequently Asked Questions
Everything you need to know about your Decca Records order.
How long will it take for my order to ship?
Standard orders are typically processed within 2-3 business days. Pre-order items will ship to arrive as close to the official release date as possible, though international shipping times may vary.
What should I do if my vinyl arrives damaged?
We take great care in packaging our records, but if your order arrives damaged, please contact our support team within 14 days of receipt with photos of the damage to arrange a replacement or refund.
Do you offer international shipping?
Yes, we ship Decca Records releases worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and the weight of your order.
Can I cancel or modify my order after it has been placed?
Once an order has entered the fulfillment process, we are unable to make changes. If you need to cancel, please contact us immediately, and we will do our best to assist you before the item ships.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package's progress.